What are the opening hours?

Cellar Door for Tastings & Sales: 7 days 10:00am – 5:00pm

Restaurant for Lunch: Wed to Sun, bookings for 11:30am – 2:00pm

Outdoor Platter Menu available daily until 3pm

CHANGES TO OPEN DATES COMING UP:

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Can I bring my dog to Trentham Estate?

Yes, we welcome dogs to the outdoor lawn areas of our venue. Water bowls are available, and we simply ask that your furry friend is kept on a lead, cleaned up after and isn’t a disturbance to others.

WINE CLUB FAQs

How do I sign up to the Wine Club?

Either click on the WINE CLUB tab in the top menu or on the FIND OUT MORE button in the wine club banner on homepage.

You will then be directed to the start of the sign up process - simply select 6 wines (or a quantity of 6) and click continue.

How do I login to My Account?

Either click on the LOGIN button on 'Our Wine Club' banner or click ACCOUNT then Sign In at the top of a page or click ACCOUNT at the bottom of any page under 'QUICKLINKS'.

You will then need to enter your email and password to login to your account.

How can I change my Order Processing date for my Wine Club subscription?

Once logged in to My Account section click 'Wine Club Details'.

Scroll down to Order Plan section and next to Next Order Processing you can alter the date and click 'Update' button

How can I change my selected Products for my Wine Club subscription?

Once logged in to My Account section click 'Wine Club Details'.

Click  on 'My Wines' tab then select the products you want for future Wine Club order and click 'Update' button

How can I make additional purchases under my Wine Club account?

Once you are logged into your account there are two ways to do this:

1. Add products to your cart as normal and checkout (two bonus Winemakers Selection bottles will be added automatically with every 6 products chosen).

Or

2. In My Account section click 'My Orders' then 'Reorder'.  The products previously ordered will automatically be added to your cart and you can remove/edit these if required, then checkout.

Where do I enter my coupon code?

The coupon codes can be entered in the Shopping Cart page.  Open your shopping cart by clicking the cart icon (top right of page) then click 'VIEW AND EDIT CART'.

Please note the coupon codes can only be used for additional orders - not as part of the Wine Club subscription.

How do I update my Credit Card expiry date?

Once logged in to My Account section click 'Payment Details' then EDIT.

If the credit card is linked to a Wine Club subscription your credit card details will automatically update for your subscription.

How do I change my Credit Card?

Once logged in to My Account section click 'Payment Details'.

If your existing credit card is linked to a Wine Club subscription you will need to link the new card to your Wine Club subscription before deleting your old card.

Click ADD NEW CARD to add in your new credit card details.  To then link your new card to your Wine Club subscription click SET DEFAULT button.

The card marked as DEFAULT will be the one linked to your Wine Club subscription.

What happens if my Credit Card transaction is not valid for a Wine Club order?

You will receive an email confirming that the Wine Club order failed and you will need to update your credit card details.  Your next order processing date will automatically be pushed back by 1 week.

Once you have updated your credit card all future orders will then process automatically.

What happens if I have out of stock products for a Wine Club order?

You will receive an email confirming that the Wine Club order has failed and your next order processing date will automatically be pushed back by 1 month.

Once the product is back in stock all future orders will then process automatically.

How can I change my Wine Club subscription frequency?

To change the frequency of your Wine Club subscription please get in touch with us HERE advising your name and what frequency you would like.